Return & Refund Policy

At Eloryen, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read the following policy carefully before submitting a return or refund request.

Return Period

Our return policy lasts 45 days from the date of delivery (as confirmed by the carrier).
If more than 45 days have passed since your order was delivered, unfortunately, we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.

  • Include the original packaging and any accessories.

Non-Returnable Items

Certain types of goods cannot be returned, including:

  • Perishable goods (food, flowers, magazines)

  • Intimate or sanitary items

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Downloadable software or digital goods

  • Health or personal care items for hygiene reasons

How to Request a Return

To request a return, please follow these steps within 45 days of delivery:

  1. Provide proof of purchase (order number, receipt, or invoice).

  2. Contact us at info@eloryen.com to notify us of your return request.

  3. Wait for our confirmation and detailed instructions before sending the product back.

⚠️ Do not send your item directly to the manufacturer — returns must be processed through Eloryen.

Partial Refunds

In certain cases, only partial refunds may be granted:

  • Items not in their original condition, damaged, or missing parts not due to our error.

  • Items returned more than 45 days after delivery.

Partial refunds are handled on a case-by-case basis and are not automatically approved.

Refunds

Once your returned item is received and inspected, you will receive an email notification confirming the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a few business days.

Refunds are only issued for defective products.
Incorrect or damaged items will be reshipped free of charge once we receive the returned product.

For assistance, please contact info@eloryen.com.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company — refunds may take time to appear officially.

  3. Contact your bank — processing times vary by institution.

If you’ve completed all steps and still haven’t received your refund, please email us at info@eloryen.com.

Promotional Purchases

Items purchased during special promotions or sales events (such as Black Friday, Anniversary, Christmas, or New Year campaigns) are not eligible for refunds.
Only items purchased at regular price qualify for refunds.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.
To request an exchange:

  1. Take a photo or video of the defective or damaged item.

  2. Email it to info@eloryen.com along with your order details.

  3. Our team will review your case and provide the next steps.

Shipping Returns

Before returning any item, please contact us first at info@eloryen.com.
We will provide the correct return address and instructions.

You are responsible for paying your own return shipping costs, which are non-refundable.
If a refund is approved, the return shipping fee will be deducted from your refund amount.

Depending on your location, delivery time for exchanged products may vary.

We recommend using a trackable shipping service or purchasing shipping insurance.
Eloryen is not responsible for items lost or damaged during return transit.

Contact Us

If you have any questions or concerns about this Return & Refund Policy, please contact our support team:

Eloryen
Email: info@eloryen.com