Shipping Policy

At Eloryen, we are committed to processing and shipping your orders quickly, securely, and transparently. Please read the following information carefully before placing your order.

Order Processing Time

All orders are processed within 2–3 business days after payment has been confirmed.
Orders are not processed or shipped on weekends or public holidays.

During high-demand periods (such as holidays or special sales), processing times may be slightly extended.

Estimated Delivery Time

Estimated delivery time is typically 10–15 business days.
Delivery times may vary depending on your location, chosen shipping method, and local customs procedures.

Please note that delays may occur due to factors beyond our control — including high seasonal demand, customs inspections, or logistical issues with local carriers.

Shipping Methods & Tracking

All orders include tracking information.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow 3–5 business days after dispatch for tracking details to appear in the system.

Shipping Origin

Our products are shipped directly from our manufacturing and logistics partners located in Asia or Europe.
This structure allows us to offer fast international delivery at competitive prices.

Shipping Address Responsibility

Orders are shipped to the exact address provided at checkout.
Please double-check all details before finalizing your order.

Eloryen is not responsible for shipments sent to incorrect, incomplete, or outdated addresses provided by the customer.

Customs, Duties, and Taxes

Depending on your country of residence, additional fees such as VAT, customs duties, or import taxes may apply.
These charges are not included in the product price or shipping fees and remain the customer’s sole responsibility.

We recommend contacting your local customs office for more information before placing your order.

Returned or Unclaimed Packages

In some cases, packages may be returned or held in transit due to reasons such as unpaid fees, incorrect addresses, or unclaimed deliveries.

If this occurs, customers must contact us at info@eloryen.com to arrange reshipment.
Please note that any additional shipping costs will be the responsibility of the customer.

Shipping Costs

Shipping costs are automatically calculated at checkout based on the following factors:

  • Destination country

  • Selected shipping method

  • Package size and weight

Compensation for Extra Fees

As part of our commitment to customer satisfaction, Eloryen may offer a discount on your next order to help offset additional fees (such as VAT or customs duties).

To request this compensation, customers must:

  1. Contact us at info@eloryen.com

  2. Provide their order number

  3. Submit proof of payment for the extra charges

We reserve the right to deny this request if the provided documentation is incomplete or invalid.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact our support team:

Email: info@eloryen.com
Company: Eloryen